Replacement Policy

At Hafeez-Center.pk, we aim to deliver exactly what you order in perfect condition. Please read our policy carefully before placing an order, as it clearly explains when a replacement is possible and when it is not.

No Return & No Refund Policy

Due to the nature of electronic and tech-related products, we operate under a strict No Return & No Refund policy. We do not accept returns or provide refunds for reasons such as change of mind, preference issues, or ordering mistakes.

When Replacement Is Eligible

A replacement may be approved only if the issue is caused by our error, including:

  • You received a completely different product than what you ordered.
  • The item does not match the description or images displayed on our website.
  • The product arrived physically damaged (must be reported within 24 hours of delivery).
  • A clear unboxing video recorded at the time of opening the parcel is mandatory as proof.

In such approved cases, only a replacement will be issued — refunds are not available.

Replacement Conditions

To qualify for a replacement:

  • The product must be unused and in original condition.
  • All original packaging, seals, manuals, and accessories must be included.
  • The item must not show signs of customer damage or misuse.
  • The claim must be submitted within 24 hours of receiving the parcel.

What Is Not Covered

Replacement requests will not be accepted in the following situations:

  • Change of mind after purchase.
  • Product does not meet personal expectations.
  • Compatibility issues with your device or system.
  • Orders placed mistakenly by the customer.
  • Items damaged due to improper handling by the customer.
  • Used, installed, or tempered products.

How to Request a Replacement

If you believe your case qualifies:

  1. Contact us immediately within 24 hours of delivery.
  2. Share your Order Number along with a detailed explanation of the issue.
  3. Provide clear photos and a complete unboxing video as evidence.
  4. Our team will review and verify your claim.
  5. If approved, you will be instructed to return the product to our address.
  6. After inspection and confirmation, the replacement process will be initiated.

Please note that replacement processing begins only after we receive and verify the returned item.

Need Assistance?

For any concerns or clarification regarding your order:

📞 Call / WhatsApp: ####
📧 Email: support@hafeez-center.pk

We appreciate your understanding and cooperation in following our policy guidelines to ensure a smooth shopping experience with Hafeez-Center.pk.